Manage This Moments - Celebrating Milestones - Velociteach PMP Training (2023)

The podcast by project managers for project managers. Manage This podcast celebrates two milestones: seven years and over a million listeners! Bill Yates shares his background in project management and the insights he gained from our many distinguished guests. Hear some Manage This moments as we recap conversations with some of our interesting guests and recall some of the valuable lessons we've learned from project managers working on truly remarkable projects.

Table of contents

00:23 ... Celebrating Manage This
02:51 ...Bill's thoughts on the podcast
03:38 ...Bill's beginnings in project management
04:59 … value in project management
05:48 … Velociteach
06:51 ...Behind the scenes
08:15 … lessons learned
08:37 ...Kory Kogon - Productivity
10:00 … Doreen Linneman – Find your why
11:03 ...Kieran Duck - The Complex Project Toolkit
11:39 ...Elizabeth Harrin - Multiple projects
12:29 ...Antonio Nieto-Rodriguez - Project Management Handbook
13:07 ... Henk Van Dalen - Be brave
14:28 … Phillipe Schoonejans – International Cooperation
15:49 ... Ian Crockford - Project Planning
17:01 … Keith Ward – resilience
18:30 … Matt Cooke – Meeting challenges
19:45 …women in project management
21:05 … innovation in project management
22:44 ...Scott Miller - Listen first
24:12 … Dan Ward – Psychological security
26:08 ...Scott Berkun - Stay curious
27:17 … Stefano Mastrogiacomo – Teamausrichtung
28:49 ... What's next?
29:31 … over

NICK WALKER: Welcome toManage this, the podcast by project managers for project managers. This is our chance to speak as professionals in the project management field. We want to listen to your concerns and needs and not only give you some tips to improve your game, we encourage you to do so. I'm your host, Nick Walker.

WENDY GROUNDS: Well, wasn't it a surprise to hear Nick Walker's voice again?

BILL YATES: Loved that.

Celebrate Manage this

WENDY GROUNDS: We are so grateful for what he has contributed to Manage This. Unfortunately he is not in our studio. And if you're wondering why we're having this throwback, today we're celebrating over seven years of Manage This. And we also have over a million listeners for the podcast. Nick was our featured host for the first 100 episodes.

BILL YATES: Yes, yes. We have a lot to celebrate and we have so many fun memories to digest, I mean all the podcasts we had, the first 100 with Nick and you've done such a wonderful job since then Wendi. It was wonderful to have you here too. And we just heard so much great advice, learned so many interesting things. We just want to thank our listeners for the recommendations. They brought us together with authors, with interesting projects, with all sorts of ideas. And we love it. Have these ideas ready.

WENDY REASONS: Yes. Yes / Yes. Nick's shoes were very difficult to fill. That was definitely outside of my comfort zone. I was pretty happy just doing the behind the scenes work. But it was fun. It really was probably the most fun I've had in a job.

BILL YATES: Well, it's a pleasure to have you here. And I love having someone with a perspective as diverse as yours in terms of the industries they've worked in. And you've never been a project manager. It was another hat you wore. And so I think you simplify a bit some of the questions that I get a little lost on trying to think how do I ask this question? And you jump straight to the heart, and I love that.

WENDY GROUNDS: I certainly learned a lot about project management. And we are grateful to Andy for starting this podcast. What we're going to do is skip back and forth and hear excerpts from previous episodes. And the first one we're going to start with is Andy. We askedAndyLet's hear why he decided to start Manage This a while back.

ANDY CROWE: … project management is a really difficult job for a lot of people because you bring about change. And the world resists change. So there are people trying to create something that doesn't exist, to make something else. And that gives us the chance to just talk to people. We get in touch every few weeks.

... But the whole goal was to get people on board, and part of that was saying, look, we know it's a tough job. There are easier ways to make a living than being a project manager. Often it is more a vocation than a job. It's something you can't imagine doing anything else. It's a chance for us to connect with people. And we do it because we also love this job.

Bill's thoughts in the podcast

WENDY GROUNDS: All right, Bill. I'll take you to the hotspot for a bit.

BILL YATES: Mm-hmm.

WENDY GROUNDS: And I want to ask you a few questions. When Andy said to you, "Let's do a podcast," what were your thoughts?

BILL YATES: Ha ha ha ha. I remember thinking, “Sure, let's do a podcast. Well, how do we do that?” I had a few questions about how this is supposed to work. But it just made sense. Through the training that we do, we get to know so many interesting people, such a variety of projects in all sectors. And the thought, hey, wait a minute, what if we had a chance to talk to these project managers, these practitioners, and learn more about their projects? And I found talking to other experts to be just right about what we do as a training company for project management. So I loved the idea.

Bill's beginnings in project management

WENDY GROUNDS: How did you get into project management?

BILL YATES: Yeah, for me I sort of got into it. When I got out of college, my first job was at a utility company called Duke Power. I think it's called Duke Energy now. My wife and I met in college. And I had the opportunity to transition from Duke to a consulting practice here in Atlanta that worked exclusively with utilities and was financial software. Here's the boring part. If you think of some of the ERP implementations or financial systems implementations that have been done at large corporations, we had a software solution that fitted specifically for utilities.

So I've been working with utility companies all over the United States. And some were AT&T, Verizon, Sprint, Pacific Gas & Electric, Southern Company, you know, you name it, small to large utilities that needed this system. And what I enjoyed was being able to go to their office and meet with them, meet with their teams, help them understand the solution we're providing, and then just walk them through this implementation project help. So my experience with projects was that they were usually six month to one year projects. And a fair bit of travel involved it. So I enjoyed being in their offices and seeing how things worked, looking behind the scenes and seeing some of the soft skill leadership aspects that came into play.

value in the project administration

WENDY GROUNDS: What did you like about being a project manager?

BILL YATES: You know, for me it's pretty simple. I love results, I love getting things done, I love having a checklist. Putting something in front of the customer and seeing how the customer is enthusiastic about it is a pleasure for me. That's a funny thing. So there's a fundamental side of project management that I really enjoy when it comes to getting results. And then for me the icing on the cake is that you do it with a team. And so it's always been a fun place for me to see what a team can do and how they can pull off a successful project.

WENDY GROUNDS: Well, Manage This is brought to our audience byVelociteach. And you've been with Velociteach for many years. How long have you been here?

BILL YATES: Oh, so many years. Andy needed another instructor and someone who could write content with him. So I joined the company in 2005.

Velociteach

WENDY GROUNDS: Talk about why you made it a point to be a part of Velociteach.

BILL YATES: Yeah, so you said the keyword. The keyword is "why". It goes back to thatSimon Sinekquestion why. I always describe it to people because we are a project management training company. And there are two things that we're really trying to do. One is helping people get certified and the other is helping people get better. As a result, project managers who are looking to advance professionally often seek certification. These tests are difficult and they really put a strain on people.

so we haveLive Lessons. We havematerials, resources, stuff you can buyAmazonas. We license materials. And we haveonline courseshelping people pass a difficult exam. But then we also have a tonof material and contentdesigned to help project managers get better, whether it's a work breakdown structure, how to negotiate something with a client, how to get my team members to get along. There are so many aspects that we go into. So we have different products that our customers can use to simply become better as project managers.

Backstage

WENDY GROUNDS: Now let's go a little behind the scenes. I would like to introduce someone else who is on our podcast. We have Danny in the studio with us, DannyBrewer.

BILL YATES: If it wasn't for Danny, we would sound like Mickey Mouse and Minnie Mouse every week, or whatever he decided we should sound like.

WENDY GROUNDS: Right, right. Danny makes us sound good. He does too - he calls us out sometimes when we say the wrong thing or when we forget our words a bit. He's really helpful. Danny, we really appreciate you.

BILL YATES: You know, one of the things about Danny, while we're bragging about him, is that he's such a good problem solver. There are times when we have guests arriving from Australia, from Europe or from every continent. And sometimes there can be technical problems. So someone isn't connecting, or they didn't set up their mic properly, or whatever. So Danny is very patient and makes sure that our guests also have the feeling that they come across as good.

WENDY GROUNDS: Yeah, he's pretty unflappable.

BILL YATES: And again, when we think about who's in the room, there are so many other people connecting with us, and that's you, the listener. We can't thank you enough. Thank you for the likes, for the mentions, for the followers through the different podcast apps you use. But most importantly to me, we just love the ideas and enthusiasm you bring to the table. It gives us fresh breath and fresh life when we receive those comments from you that a particular podcast or section really resonated with you and made a difference in your daily activity. So thanks for that. They keep us inspired, keep us going. Let's just keep the momentum going.

instruction learned

WENDY GROUNDS: So we're going to address some of the lessons we've learned from our guests. Unfortunately we cannot go through all of them.

BILL YATES: I'm with you Wendy. It's like we have to apologize in advance. It's like a sample plate. We'll cover some of the guests and some of the comments they made. But we'll give you the episode numbers in the show notes. So if you say something, ooh, I'd love to hear this conversation, I think I missed this episode, we'll give you some of that so you can go back.

Kory Kogon- productivity

WENDY GROUNDS: I looked at our stats and some of our most popular episodes were subject matter experts. And one of those people was Kory Kogon.

BILL YATES: Oh, Kory was amazing. Such a delight. I think it wasEpisode 131with Kori. They were solutions for exceptional productivity. We talked about her book. It's called "The 5 Ways: The Road to Exceptional Productivity.” And in doing so, Kory highlights three productivity challenges: decision management, attention management, and energy management. She describes five ways to implement to overcome these challenges. Kory explains why the brain needs a routine and how we can do our best in a crisis.

KORY KOGON: ...what's risen to the top are those three key challenges you mentioned, the main one being that it's really about mastering our decision management skills, because every email, every text message, every kid knocking on the door, every pet that walks up to your desk, these are all decisions you need to make right now. And our brain is linear. We're just trying - you know that. You check your email. Like, let me go through those 20 emails before I get some real work, you know, something like that. Decision management, how we care and make the most valuable decisions is really key as the number one challenge.

Doreen Linneman - Find Your Why

WENDY GROUNDS: Another person who was a very popular guest, and we still get comments on this podcast, wasNumber 140,Doreen Linneman. Her podcast was What's Your Why? Spark your project.” And Doreen says the cornerstone of mental toughness is finding your why. She also gave really good advice on resilience, motivation, adaptability and building your courage to help project managers realize their potential and build stronger teams. If you're looking for inspiration, listen to this. Let's listen to Doreen for a moment.

DOREEN LINNEMAN: So, for example, why you work determines how well you work. Let me say that again because it's really, really important. Why you work determines how well you work. So that's why you work at Company XYZ. But also why you took part in this project determines how well you will do in this project. So slowing down and figuring out the why of each project or the why of your business will only set you up for greater success.

Kieran Duck - The Complex Project Toolkit

BILL YATES: You know, Wendy, when we talk about subject matter experts, there are a few more that I have to mention. And the first is a conversation we had with Kieran Duck, who wasEpisode 147. The title was "Managing Complexity: The Complex Project Toolkit". Some of the projects we do are really colorful, some aren't. Others are really complex. Kieran offers a toolkit for particularly complex projects. If you're running really complex projects, read Kieran's advice in his book titled"The Complex Project Toolkit."

Elizabeth Harrin—Several projects

There is another example and it isepisode 167,It's a recent conversation we had with Elizabeth Harrin and that was how to manage multiple projects at once. The study shows that the majority of project managers manage multiple projects at the same time. Elizabeth has written a book detailing her approachManagement of multiple projects. And she shared her five-step model with us. That was very to the point and extremely helpful advice.

ELIZABETH HARRIN: How do you intelligently create your schedules so you don't overload yourself and everyone else, and how do you make good decisions about where you spend your time? So, it's all about understanding the big picture schedule, understanding the priorities you just talked about, and thinking of different ways to view that information so you can focus your time on the most appropriate week-by-week Spend wisely and be able to look to the horizon and see what's to come.

Antonio Nieto-Rodriguez - Project Management Manual

BILL YATES: Another author and thought leader that we need to mention is the project management advocate, and he isAntonio Nieto-Rodriguez. It was a great honor that Antonio came to talk to us about his project management manual. It is that "Harvard Business Review Project Management Guide.” And in doing so, we went deep with a tool that I think many project managers will benefit from. It's called theproject canvas.

So people can watch this episode. I encourage you to check out the book. I mean, just this week I had coffee with someone new to project management just to exchange ideas. And after that, this was one of the resources I sent him.

Henk Van Dalen - Be brave

WENDY GROUNDS: All right. Another thing that always gets us really excited is talking about projects and people doing absolutely amazing things. We have spokenHenk van Dalenof theocean cleaningproject he had some amazing advice.

BILL YATES: One of the things I took away from that was just to be brave. We don't have time for the perfect plan. Her goal with the Ocean Cleanup project is to remove plastic from the oceans. Well, that's a complex problem. But let's listen to Henk's advice in this area.

HENK VAN DALEN: Every time there's a setback, there's also a moment of reflection to bring it back to the mission, what are we trying to achieve and are we still on the right track then? And don't necessarily view every test as a failure, but rather as a nice learning experience, perhaps knowing how something isn't working or what elements you can pull out to make sure you benefit from it. But that means that you work in a dynamic environment and it is imperative that you keep that passion and that strong will together as a team. So in the end we will succeed. ... And I think that's what we're constantly trying to do, to challenge ourselves and definitely think with risks in mind, but also dare to take that step to go out and learn.

BILL YATES: So you have to be brave. You have to start. You need to get something out there in the field and just see how it works, make adjustments and go from there.

Philipp Schoonejans - International cooperation

WENDY GROUNDS: People who are also very brave is the European Space Agency.

BILL YATES: Ja.

WENDY GROUNDS: We've spokenPhilippe Schoonejans, involved in human and robotic research. And he is a project manager in theMars Sample Return Mission, definitely a bold project. He spoke a lot about international collaboration and how teams work together and the complexities this type of collaboration brings to a project.

PHILIPPE SCHOONEJANS: So we have a lot of clever people who want the best technical solution for everything. I could easily fall into this trap myself because I see beauty in a very simple design, but simple is difficult. And I think we should also accept that the better is the enemy of the reasonable and that we have a lot of political constraints where we can't always choose the best company for every single job because we have to develop high tech in all member states.

So sometimes this leads to a perfectly adequate solution, but not to a 100% perfect solution.

So I think our job is to be happy with that, and within the whole range of requirements that we have, which are technical, but also political, financial and temporal, we have to find an appropriate solution. And when we have found that, we should be satisfied with it and proud of it, and that it is an important thing for us that should give us job satisfaction.

Ian Crockford - project planning

BILL YATES: You know, Wendy, another example I thought of was the conversation we had with Ian Crockford, I thinkEpisode 134, "Creating an Olympic Legacy: London 2012 Games." Ian was the program manager for the setup and preparation of these Games.

WENDY REASONS: Right.

BILL YATES: And he talked a lot about planning, how important it is to plan ahead, especially when you're tempted to, oh my god, we have so many venues to build. We must get to work. But he said you really need to stop and devote sufficient time and resources to creating a plan first. Let's hear from Ian.

IAN CROCKFORD: The project management discipline that we learned actually works very, very well. To the right? We use it, and sometimes we use it loosely and cut corners on things because we know how to do it. But if you do it diligently and pull all the systems together, from your governance, your meetings, your risk management, your design management, your cost management, stakeholder management and everything, it actually works. And it's a joy because a project is so complicated and there are so many moving parts that you need this structure to hold it together. All your project controls and all that stuff, it just works really well.

Keith Ward - Resilience

BILL YATES: We had an interesting conversation withKeith WardinEpisode 141, "Lessons learned from digging a $570 million tunnel under the city of Seattle." And, you know, one of the lessons we took away from Keith was that in cases where you have really long projects or it even call it a program, to be technically correct, have to be resilient. And to be resilient, you have to take care of yourself. If you dig a three-mile tunnel under the city, you're going to hit some obstacles and have some bad days. So let's hear from Keith about his take on this.

KEITH WARD: Project and program management is so rewarding when you lead a team to successfully execute a project. But it can be really tough and really requires a lot of excellent communication and leadership skills. And I think you also have to be prepared or have a high level of resilience because it's tough. Long haul, you know.

So I would encourage younger project managers to really focus on developing their communication and leadership skills through courses. You know, I learned about project management knowledge. I haven't started school that early. That was a big eye opener. Mentor, chat with peers, welcome feedback from your teams, and then try new things. And then, you know, keep an eye on your resilience. You take care. Right now, you know, it's hard for everyone. And then when things happen, when those risk events start to rain, as we would say in Seattle, you're prepared for that.

Matt Cooke – master challenges

WENDY GROUNDS: Someone who faced many challenges was Matt Cooke, who worked on theSalvaging the Golden RayOperation. That wasEpisode 154. This ship capsized. It was a cargo ship that had 4,200 brand new vehicles on board. And it was in Braunschweig harbor here in Georgia that the ship capsized. And the team had to cut through the hull and carve it into eight massive sections to tow it. It was just a phenomenal project. And not only was that a challenge, but while undertaking this project they had to face many challenges with tides and weather. met COVID.

It was just a couple of things. But they were successful. They managed to get this entire ship out of port. Let's hear a little from Matt what he had to say about the challenges and how he tried to get ahead of them.

MATT COOKE: I think my biggest challenge as a project manager has been to keep looking ahead and trying to think about what's next. What is the next challenge we will face? What's the next task on our to-do list? And trying to be one step ahead of that, because that's where I had to kind of get ahead of our teams and make sure we then think a few steps ahead so we don't hit those roadblocks unprepared.

women in the project administration

WENDY GROUNDS: I've enjoyed meeting women in project management. And one guest I really enjoyed chatting with is Jody Staruk, Project Manager at Consigli Construction. That isEpisode 132, about women in project management. And then we spoke to an author, Susan Mackenty Brady, who spoke about blossoming in leadership. And this wasEpisode 155. She has excellent advice on how to thrive and thrive once you're in a leadership position, especially for women, how to really thrive and enjoy that position and be the best leader you can be.

SUSAN MACKENTY BRADY: I would say the second thing that's helped me a lot is my relationship with myself, how I manage my thoughts and feelings in a way that comes from a place of heartfelt appreciation and respect, even when I'm right not to you. Not only for you, but also for me. So I think we're triggered by feeling good enough about ourselves, and we're triggered when we feel other people let us down. ...So learn the speed of returning to healthy warm appreciation or compassionate center or your best, most grounded, centered, aligned self. If you do this consciously and quickly, you can master all relationships in your life, not just work.

BILL YATES: Those were excellent talks

innovations project management

WENDY GROUNDS: Another common theme that comes up in many conversations with practitioners and our subject matter experts is innovation. It's definitely a popular topic.

BILL YATES: Oh yes, it is. And it makes sense, you know, that's how often you change the status quo with a project. You find a better way to do something, or you find a more desirable product and try to bring it to market. That includes innovation. One of the most important lessons in innovation is the ability to listen.

One of our favorite conversations was with John Carter,Episode 112. John is a project manager and co-inventor of Bose's noise-cancelling headphones. He shares the original patent with Dr. Amar Bose. John shares a surprising discovery they made as they talked to customers about key features and really listened to them. Those are John's words.

JOHN CARTER: I knew we were onto something. And what was really interesting, as inventors, we thought we knew exactly why customers were really clamoring for it. And we thought it was improved bass response. This headphone would give you better bass.

And it does. We started offering this, tried it and got feedback from different customers. And the feedback we got wasn't the bass or the power. This is noise reduction.

The benefit was noise reduction. Well, we knew about the noise reduction, but we didn't think consumers would find that really appealing. That discovery which is that you have no idea, even the inventor has no idea what consumers will ultimately value your invention for. And you would think you knew that, and you are dead wrong.

Scott Miller - Listen first

WENDY GROUNDS: Two things we took away from this were don't make assumptions and listen to your customers. Listen to the users. Find out what they value most.

Another person we spoke to was Scott Miller,episode 150, also on the same topic “listen first”. Scott talks about being a natural bad listener because listening sucks.

BILL YATES: That's what he said. Scott was so funny. He described how keen he is to share his thoughts or solve problems and tell people what he thinks. I found that a bit fitting.

So he had a section in hisBookwhich we asked him to describe further. It's called "Listen First". And in it, Scott shared his personal struggle he faces in not interrupting others and listening first. Let's hear from Scott.

SCOTT MILLER: So if you're going to listen to understand, you have to do several things. You really check how many questions you ask, because often the questions you ask someone else are about your need for context. The fact is, most people will tell you what you need to know. And if not, you ask yourself, do I need to know?

it hurts me to listen And I like to talk. But the fact of the matter is, you don't build relationships when you speak. You build them while you listen. If you show empathy, if you're genuinely caring and you ask yourself, well I wonder why you think that? What's wrong?

Dan Ward – psychological security

BILL YATES: As we talk about this topic of innovation and the importance of listening, let's look at another aspect as well. In order for your team to create breakthrough solutions and be known for innovation, you need to create the right environment. This brings us to an issue of psychological safety. It's an important lesson that if you want to build a team that can be successful, you must start with creating a safe workplace.

WENDY GROUNDS: That came up as we were talkingDan Ward.Episode 153. And he had some really good advice on how to create psychological security and make sure you don't fail, he said. One of the things was a very novel concept, and he called it "eating failure cake". And we have put that into practice. I'll let you listen to Dan find out about the bug cake.

DAN WARD: You know, failure is inevitable. No matter how good you are, how smart you are, how tall or handsome you are, in some cases things just don't always go the way we hope. And my team has this amazing, beautiful, delicious practice that we do. We call it "Failure Cakes". If something doesn't go as we hoped, we get a cake, and we get it from a fancy bakery. And we have the bakery write the words "You failed" on the cake. And we sit around and eat this cake while we talk about the experience.

This gives us this welcoming, playful environment to process our own mistakes. It helps destigmatize our mistakes. It creates an environment where, as a team, we would regularly say, hey, let's try this. And it might not work, but the worst that could happen is we get cake. So that's hugely encouraging. It helps us create an environment of psychological safety where people feel free to speak up, try things, suggest ideas and do some experiments. And they are delicious.”

WENDY GROUNDS: If you're not afraid of failure, don't be afraid to try and innovate. So, yes, we will challenge you. Why not add some error cake to your next retrospective?

Scott Berkun – stay curious

BILL YATES: A final word on innovation. We were delighted to have Scott Berkun as our guestEpisode 114. And we talked about his book entitled "How design makes the world.” So Scott is talking about the need for innovation and project management to work together. And he also said a great word to encourage project managers to stay curious. Let's hear from Scott about that.

SCOTT BERKUN: I think the best advice for project managers is to get really curious about how projects are managed outside of their domain, like I said everything is a project.

A chef in a restaurant is a project manager. It's a whole world in a different vocabulary and set of metaphors than you're used to. The same goes for making a rocket that goes into space or a website, everything is a project. You get curious about it, and once you do, you'll discover all these different ways of thinking about your work that will challenge you and inform you with metaphors and tactics your domain doesn't yet know. So be curious, study other types of projects.

Stefano Mastrogiacomo – Team Alignment

BILL YATES: Well, there's another one, and Wendy, I'm gonna make you say Stefano's last name. help me out of here

WENDY REASONS: Stefano Mastrogiacomo.

BILL YATES: Bam. That was perfect.

WENDY GROUNDS: I think that's correct. He's probably listening and thinking, oh god.

BILL YATES: No, no, it's all wrong. Stefano was our guest inEpisode 129. And we talked about team alignment. That was the focus of our conversation. informed StefanoToolwith us. There is the Team Alignment Map, the Team Contract. And then it goes deeper. There's the fact finder, the respect card, and I love this one, the guide to nonviolent requests. So theFive templates can be found online. And they are real eye openers as I think about how to convey some of these difficult concepts to my team and how we can perhaps have challenging conversations early in our project life so that we can be successful later in the project. Let's hear from Stefano.

STEFANO MASTROGIACOMO: … mutual understanding and psychological security were at the heart of the development of the tools, which as you know are “high-impact tools for teams”. Because those were the missing plugins in my own practice to deliver more successful projects. I think we have amazing tools out there... But I missed the human component that's embedded in the tools, you know, to mix the two because we're human and language fails and trust isn't always at a super level. And these are two essential prerequisites for being successful as a team.

Bill Yates: Great advice from Stefano.

What's next?

WENDY GROUNDS: Looking ahead, what are our plans? We have a bit of everything. We have another big exciting project. We have an excellent creative problem solving talk that I think you will really enjoy. And we have a very interesting discussion about knowledge management.

Thank you again for being our listeners. we appreciate you Feel free to contact us if you have any questions about the podcast or project management. Email us at manage_this@velociteach.com. We'd love to hear from you.

BILL YATES: Yes, it's exciting to hear where this message is going and how it's affecting practitioners.

Conclude

NICK WALKER: As you may know by now, there's an added benefit you get from these podcasts. We are all looking for PDUs, Professional Development Units, for recertification. And by listening to this podcast, you're just one step away from slipping some free ones in your pocket. To request your PDUs, go toVelociteach.comand chooseManage this podcastfrom the top of the page. Click on the button that saysClaim PDUs, and click through the steps directly.

That's it for this episode of Manage This. We hope you'll tune in again for our next issue. So until next time, keep calm and manage this.